May 21


Ability to Log External Calls to CRM 📞

By Oliver Corless

May 21, 2024

New features include logging external calls to the CRM with the Inbound Message API, requiring phone numbers of both parties, adding call recording URLs as attachments, updating call statuses with the Update Message Status API, and introducing new call-related statuses. Logging calls ensures comprehensive customer interaction tracking. 📞📌⭐

Oliver Corless

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