Always There, Anytime You Need: 24/7 Live Support
We're committed to empowering your business success, around-the-clock, with our continuous, real-time assistance.
Always Available Support
At GoEXELA], we believe that exceptional customer support is the cornerstone of a truly remarkable experience. That's why we offer round-the-clock in-app chat support, putting help right at your fingertips 24/7. Our friendly and knowledgeable support team is always ready to assist you, ensuring your questions are answered and issues are resolved swiftly and efficiently.
But that's not all. We go the extra mile to provide you with the resources you need to succeed. With our comprehensive product tours, you can easily navigate every feature and unlock the full potential of our platform. And if you prefer to explore on your own, our extensive library of help articles covers everything from troubleshooting to advanced tips and tricks.
When you choose GoEXELA, you're choosing peace of mind. Our top-notch support services ensure that you have the confidence to make any necessary changes, overcome challenges, and achieve your goals. Trust us to be there every step of the way, guiding you towards success.
Experience the difference of unparalleled customer support with GoEXELA. We're here for you, whenever you need us. Let us show you just how exceptional support can elevate your journey.
24/7 Live Chat
Having 24/7 access to live-agent support is not just a convenience, it's a game-changer for businesses.
No matter the hour or the issue, you'll have the confidence that there's a professional on the other side ready to assist. This immediate, real-time support minimises downtime, prevents minor issues from escalating, and ensures that your operations run smoothly around the clock.
It's an assurance of constant backup, making it easier for you to focus on what truly matters: running your business. With GoEXELA, you're never alone in your journey towards success.
Help Articles
Access to a comprehensive library of well-written help articles is akin to having an expert guide by your side at all times. These articles cover a broad range of topics, from basic troubleshooting to advanced usage tips, giving you the knowledge you need to maximise the platform's potential.
The convenience of self-service learning allows you to find solutions at your own pace and without having to disrupt your workflow. This treasure trove of informative content empowers you to resolve issues independently, enhances your understanding of the platform, and ultimately drives your business towards a more efficient and effective future.
Product Guides
Our in-app product guide serves as a virtual compass, meticulously designed to assist you in familiarising yourself with every aspect of the GoEXELA platform. The guide provides clear, step-by-step instructions, showing you exactly where to click within the application, thus eliminating the guesswork.
Whether you're setting up a new marketing campaign or tracking customer interactions, this interactive walkthrough ensures you're never lost. It's like having a personal tour guide within the app, leading you to your desired destination with precision and ease.
Email Support
If you require further assistance, feel free to drop us an email at go@exela.co.uk. One of our dedicated agents will respond within 24 hours to attend to your needs.
For more in-depth troubleshooting or a walk-through of our platform, we can arrange a screen-sharing session at a time that suits you. To facilitate this, we'll provide a calendar link where you can schedule the session at your convenience. This commitment to providing timely and personalised support is part of our promise to ensure you get the most out of the GoEXELA platform.