June 27

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Call Reporting: Multi call recordings for IVR

By Oliver Corless

June 27, 2024


New support added for multi-call recordings for IVR calls, enhancing transparency and enabling users to access and analyze various call recordings easily for improved customer interaction understanding. Instructions provided for accessing and using this feature, aiding in quality assurance, training, and dispute resolution effectively. Previous call recordings for IVR calls unavailable, but new recordings moving forward will be accessible.🔊🔄📊📞🌟

Oliver Corless

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