March 28


Match Conditions are now part of “IVR Gather” action

By Oliver Corless

March 28, 2024

Enhancement to IVR Gather action adds “Match condition” for each Keypress option, simplifying configuration. Before, users had to set message, then use separate “If/Else” action for next steps based on key press which was not intuitive. Now, users can achieve outcomes within IVR gather action, improving user experience, reducing actions required.

Oliver Corless

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