February 10

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Carrier Suspensions

By GoEXELA Zap

February 10, 2025


Enhanced Sub-account Suspension Appeal Process launched for LC Phone sub-accounts.

**Key Features**:
– **Clear Suspension Communication**: New banner with actionable suspension messages and appeal form.
– **Suspension Appeal Form**: Captures contact, opt-in, and compliance details.
– **Improved Ticket Workflow**: Auto-generates support tickets upon submission for visibility.

**Benefits**:
– **Enhanced User Experience**: Clear steps reduce confusion.
– **Reduced TAT**: Streamlined process speeds up resolutions.
– **Improved Transparency**: Linked support tickets keep users informed.

**Availability**: Update is live for all LC Phone sub-accounts.

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