IVR Connect Call enhancement

By David Holland

January 29, 2024

We’ve introduced an enhancement that allows users to select up to 10 recipients in the IVR system’s Connect Call action, improving the chances of addressing the caller’s needs promptly. This feature initiates simultaneous calls to the selected users until one of them answers. Additionally, a minor bug in the IVR Gather Input action, which caused calls to disconnect when no input was provided, has been fixed.

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