Live Chat Triggers and Actions

By David Holland

January 19, 2024

Users can now easily add live chat triggers and actions in their workflows. They can add live chat triggers by going to New Trigger, selecting Customer Reply, adding a filter for Reply Channel, and choosing Live Chat. Additionally, they can use the send live chat message action to respond to live chat messages from end customers.

Multi-Location Management Within a Single Subaccount 🚀

**Multi-Location Online Listing Management** launched; centralizes control for agencies/businesses with multiple locations. **Key Features:** 1. Unified Control: Manage

Multi-Location Management Within a Single Subaccount 🚀

Cancel Ad manager subscription for sub-account in UI

**TLDR**: Ad Manager now has a Subscription tab for viewing and managing subscriptions, including cancelation for sub-accounts. Users

Cancel Ad manager subscription for sub-account in UI

Community leaderboard – Workflow Trigger & Action

**New Features:** – Workflow automation for gamification points: – **Trigger:** User leaderboard level change activates workflow. – **Action:**

Community leaderboard – Workflow Trigger & Action

Custom Value linkage: Documents and Contracts

**Summary:** New feature allows linking text/date fields in Documents/Contracts to custom values, auto-updating records post-signature. Users can download

Custom Value linkage: Documents and Contracts

Introducing New Templates

New web templates launched to enhance marketing. Includes 2 website, 3 funnel, 1 email, 1 form, 1 survey,

Introducing New Templates

Billing item name changed to ‘Call Recording Storage’ from ‘Usage Charges’

Call recording storage charges now billed as ‘Call Recording Storage’ instead of ‘Usage charges’.

Billing item name changed to ‘Call Recording Storage’ from ‘Usage Charges’

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